999 bet Privacy Policy

Introduction and Scope

999 bet is an online betting and casino platform designed for users in Bangladesh. When you use the 999 bet website (999-bet.lat), mobile app, or any related service, you voluntarily share certain personal information with us. This privacy policy sets out the complete framework for how that information is managed.

This document applies equally to all 999 bet services, account registration, financial transactions, customer support, and marketing communications. We ask that you read and understand this policy before using the platform. Our Terms and Conditions contain separate detailed rules for using the service and complement this privacy policy.

By creating an account on 999 bet or continuing to use the service, you are considered to have given your consent to the data processing practices described in this privacy policy. If you disagree with any part of it, please contact us or stop using the platform.

Information We Collect

999 bet collects various types of information, which can be divided into two main categories: information provided directly by the user, and information collected automatically.

2.1 Information You Provide Directly

Information you provide during registration, verification, and transactions includes:

• Full name, date of birth, and national identity details
• Mobile number and email address
• Financial transaction details including bKash, Nagad, or Rocket account numbers
• Login credentials (username and encrypted password)
• Messages and communication sent to customer support
• Documents submitted for account verification

2.2 Automatically Collected Information

When you use the platform, our system automatically collects the following information:

• Device type, operating system, and browser details
• IP address and approximate geographic location
• Session duration, pages visited, and click patterns
• Game activity and betting history
• Referral source and traffic data

How We Collect Information

999 bet collects information through various technical means. Each method is described in detail below:

3.1 Registration and Transaction Forms

Information you enter directly during account creation, deposits, or withdrawals reaches our servers through a secure encrypted connection.

3.2 Cookies and Session Tracking

Our website uses cookies, which are stored in your browser. These allow us to maintain your login state, save your language preference, and keep your account secure. More details about cookies are in section 7 of this policy.

3.3 Third-Party Payment Processors

Mobile financial service providers such as bKash, Nagad, and Rocket share transaction confirmation details with us, which is essential for completing deposits and withdrawals.

3.4 Live Chat and Email Support

When you contact 999 bet customer support — via live chat or email — records of those conversations are kept for the purpose of improving service quality and resolving disputes.

How We Use Your Information

Collected information is used only for specific and legitimate purposes. 999 bet never sells your information to third parties. The purposes for which we use your information are:

• Account management: Registration verification, identity confirmation, and keeping your account secure
• Financial transaction processing: Accurately completing deposits and sending withdrawals
• Legal compliance: Meeting applicable legal obligations and preventing fraud
• Customer service: Resolving complaints and providing support
• Service improvement: Analysing user experience to make the platform more effective
• Promotional communications: Informing you about bonuses and offers, subject to your consent
• Security monitoring: Detecting suspicious activity and keeping accounts secure
• Responsible gaming: Identifying patterns of excessive play and providing necessary support

In line with 999 bet's responsible gaming guidelines, we monitor users' gaming behaviour so that anyone showing signs of excessive play can receive timely support.

Data Storage and Security

999 bet treats the security of your information as its highest priority. We have put in place industry-standard technical and administrative measures to protect your personal data against unauthorised access, damage, or disclosure.

5.1 Technical Security Measures

• All data transfers are secured with SSL (Secure Socket Layer) encryption
• Passwords are stored using a one-way hashing algorithm — they can never be read directly
• Sensitive financial data is stored with AES-256 encryption
• Regular security audits and vulnerability assessments are carried out
• Server-level firewalls and intrusion detection systems are active

5.2 Data Retention Period

For active accounts, data is retained for as long as the account remains open. After an account is closed, certain data may be retained for a set period for purposes of legal compliance, financial dispute resolution, and fraud prevention.

5.3 Response to a Data Breach

In the event of a data breach, affected users will be notified as soon as possible. Immediate containment measures will be taken and the cause and extent of the breach will be investigated.

Sharing Information with Third Parties

999 bet never sells your personal information. However, sharing information may be necessary in certain situations. Those situations are as follows:

6.1 Service Provider Partners

We work with payment processors (bKash, Nagad, Rocket), gaming software providers, and IT infrastructure service providers. These organisations only receive access to the information necessary to deliver a specific service and are bound by strict confidentiality agreements.

6.2 Legal Obligations

If required by a court order, government directive, or legal process, we are obliged to provide information in accordance with applicable law. In such situations, we will make every effort to notify the user in advance where possible.

6.3 Fraud Prevention

If financial fraud, identity theft, or other unlawful activity is suspected, information may be shared with relevant organisations for the purpose of investigation.

6.4 Business Transfer

If there is a change to 999 bet's business structure (such as a merger or acquisition), user information may be transferred to the new entity under this policy. Users will be given advance notice in such cases.

Cookies and Tracking Technologies

The 999 bet website and app use cookies and similar tracking technologies. Cookies are small text files stored on your device.

7.1 Essential Cookies

These cookies are essential for the basic functioning of the website. They are needed to maintain your login state, keep sessions secure, and save your language preference. Disabling these cookies will prevent the website from working properly.

7.2 Functional Cookies

These cookies are used to personalise the service by remembering your preferences and habits — such as your game preferences, betting settings, and dashboard customisation.

7.3 Analytics Cookies

Analytical data is collected to understand how the platform is used and to improve service quality. This data is generally in aggregated form and is not used to identify any individual.

7.4 Cookie Controls

You can delete cookies or stop accepting new ones through your browser settings. Please note that disabling essential cookies may cause some 999 bet services to stop working properly.

User Rights

999 bet respects users' rights regarding their information. You have the following rights over your own data:

8.1 Right to Access

You may request details of the information 999 bet holds about you at any time. We will provide the information within a reasonable time after receiving your request.

8.2 Right to Correction

If any information on your account is incorrect or incomplete, you may request that it be corrected. Changes to certain information may be limited where required by law.

8.3 Right to Deletion

In certain circumstances you may request that your personal information be deleted. However, some information may need to be retained for a set period due to legal obligations, ongoing disputes, or financial record requirements.

8.4 Right to Withdraw from Promotional Communications

You may stop receiving marketing emails or messages at any time. Every promotional message includes an option to unsubscribe. However, important account-related messages (such as security alerts or transaction confirmations) cannot be turned off.

8.5 How to Exercise Your Rights

To exercise any of the above rights, contact 999 bet customer support via live chat or email. Once your request has been verified, action will be taken within the set timeframe.

Protection of Minors

999 bet is an adult entertainment platform and is intended only for individuals aged 21 and above — applicable for ages 21+. We never knowingly collect information from anyone under the age of 21.

An age verification process is followed at the time of registration. If we become aware that a minor's information has entered our system, that account will be closed immediately and the relevant information will be deleted.

If you believe a minor is using 999 bet, please inform our support team immediately. We take swift and firm action on such matters.

Notification of Policy Changes

999 bet may update this privacy policy from time to time. This may be necessary due to an expansion of services, technical changes, or legal requirements.

For significant changes, we will notify users in the following ways:

• Sending a notice to the registered email address
• Displaying a pop-up notification on login
• Announcing the update in a prominent location on the website

If you continue to use 999 bet after a revised policy takes effect, it will be understood that you have accepted the new policy. If you do not agree, you may request that your account be closed.

For any questions or clarifications about this policy, you can visit our Frequently Asked Questions (FAQ) section, where answers to common questions are provided.

Contact Information

If you have any questions, concerns, or requests regarding this privacy policy, 999 bet's support team is always ready to help. We provide support in both Bengali and English.

To learn more about our platform, visit the 999 bet about us page.